Customer Testimonials
I don't like to leave any type of review, but feel its necessary this time. I had the worst experience possible!!...My Jeep was here for 2 weeks without any follow-up. I literally had to call every 2 days, with no real update. The lack of professionalism is mind bogleing. Aftera bill of $1,200, couldn't even get a standard car wash which is advertised. Lastly it took them 30 minutes to find my Jeep, as they couldn't even locate it. Will NOT come back, and recommend that you don't either.
THE WORST! - Incompetent time wasters. I went into this dealership and put in an order for a custom build vehicle with the sales manager Chase overseeing it. Weeks later when I asked for an update on the delivery date, they said they just couldn't find the order. What's worse is instead of trying to fix the issue, the General Sales Manager Andre, couldn't even be bothered speaking to me. So I asked his assistant if I could speak to the General Manager Neda Ingram. His assistant told me Neda would call me. She never did. I ... Read More DealerRater - Sep 9, 2025
Run!!! We attempted to buy a vehicle from them and they refused to provide a buyers order for our bank. They mandated we use their financing. When we asked our bank why they would behave this way the bank told us it was most likely because they intended to put charges on that the bank would not allow. When I spoke to the manager, he laughed and said, that's just what we do... Clearly, this organization intends to rip off their clients. We will be reporting them to every regulatory body and have them investigated to make sure the ... Read More DealerRater - Jul 4, 2025
Really good dealership. Ada was nice and efficient with my time. The managers were fantastic and so was all the sales staff. Great communication from my sales rep!
What can I say, this was my 2rd time leasing with them. Ada and Andy were so nice, informative and pleasant to work with. Exceptional sales, service and a seamless transaction. I would highly recommend this dealership to anyone looking to purchase, or lease a vehicle.
I remember as a kid mini vans were not the cool vehicle to have. My new Chrysler Pacifica is so cool it's a plug in hybrid!! I'm so happy I reached out to LAX and was connected with Michelle and her team. They were so helpful!!! Thank you Michelle, Marco, Andy, and John!
THEY ARE A SCAM Do not go to this place To buy a car they will lie and rip you off they are not good people. we drove to look at a car and when trying to do the paper work and buy the car they said they have 8 thousand dollars in add ons which took the price to 34,000 dollars ( car was listed at 25,000) we told them we are only interested in the car not anything else and the response was we are not a charity we are a business. all im saying is do not let them rip you ... Read More DealerRater - Jan 24, 2024
I hate car shopping with a passion. But it was time I got ride of my unreliable car and got into a new one. Michelle made the process of getting into the store so easy. Then once there Danny H made the rest smooth sailing!! Thank you
So glad I reached out to LAX Dodge. I reached out through email and Michelle was able to schedule a visit that worked with my schedule. I knew this would be my last chance to buy a new Charger as they discontinued them. Now my family is jealous!!
The best dealership in town. I have been through so many trials and tribulations in this last year. I canāt tell you surely today was the most fulfilling prosperous most appreciated and great moments for me. The manager alone worked wonders with his salesmen to make sure I didnāt leave without a car today. Thank you for everything ! Big shout out to Jose Luis , Jay and most importantly Rho for making every effort nonstop to make my wish come true . Thank you so much LAX AUTOMOTIVE you guys are the best. The entire employed staff was genuine concerned ... Read More DealerRater - Dec 23, 2023
Ada and her team were amazing, helped with my questions, made the process comfortable and had a great disposition. Definitely my best experience buying a new car.
Thank you to Ada for assisting me buying my new car! I scheduled a test drive and she was able to set everything up. Iām in love with my new car ā„ļø
I reached out to this dealer because they had a large selection on Jeep Wranglers. I am so glad I inquired before I came in because Ada reached out to me and scheduled an appointment for me. She made sure the vehicle was ready and pulled up for me. I was looking for a used vehicle but I ended up purchasing a new one! I love my new car <3
Great experience here! Ada took such great care of me through the entire process of trading in my car and helping me find my next car going above and beyond to make sure I got exactly what I wanted.
They have horrible service, sold us a car without the smog being done!!! Stay away!!!
If they lure you in for a trade-in, don't fall for it!!! BEWARE!
After I posted our vehicle for sale on the online marketplace we were contacted by a woman, Jodi, allegedly works for this dealer. The vehicle was posted for $38k and she, without any questions and hesitation, said they would do $36k. I respectfully declined. Then after a few days we finally agreed on making it a $37k offer.
Lo and behold, we drove an hour to get to the dealership. We were ignored for more than an hour after the appraisal was done. Then one of ... Read More DealerRater - Apr 26, 2023
Picked up a 2012 Honda Fit Sport I had seen online last weekend. David, Emanuel, and P were awesome! Super helpful and not at all obnoxious or pushy sales people. Had a great experience and love my car!
Quick process simple straight forward Test drive Numbers and finance and then youāre on your way would 100% recommended working with Jessie or David
Emmanuel was helpful & informative throughout the process! GO TO EMMANUEL ROSALES IF YOU WANT A GREAT EXPERIENCE !! I walked out happy with my new car!
Told me if i didnāt buy their options i couldnāt buy the car. They didnāt want me to use my pre approval and coned me into them running my credit which caused me to get 2% higher interest rate. Stay far far far far far way.
Thank you Marcos and Roh for assisting me today on my auto purchase. Great job guys.
id like to start off by saying i never thought i would have such a smooth process buying a car. Special thanks to Amir and Frank for being transparent and helpful!
Great people and very helpful. Make sure youāre helped by Hugo in sales. Very awesome dude and helps you go in and out with your new car super easy and fast!! Couldnāt be happier with my purchase from him
Me and my family bought a car from this store. The service we had was excellent. With great patience and detail they answered every question we had. We are a great team with respect for each other and for our clients. In fact, I should mention that they took 1.5 hours longer than their working hours to serve us. I would like to say a special thanks to Frank
Hugo was very helpful, definitely recommend you have him help you out when you come purchase your car. My cousin left very happy in his Jeep Cherokee. Hugo is the man!!
I would definitely not believe the haters that posted that this place is dishonest because my personal experience was way better then there's because Brian and Jay and Safi were nothing but honest and transparent these guys are the best people to go to at this dealership please check this place out for yourself because my experience was a great one
I came here shopping for a truck, I spoke with sales person Omar he greeted me with a smile and helped me check out their large selection of trucks. till finally I made a decision. I ended up buying a dodge 2500, Omar took me for a test drive ensured that I was happy with my purchase made it very easy and fast. Thanks again Omar will recommend people to you.
Hugo was amazing. Helped me and my husband choose the right Tesla. Ended up going with a model 3, Hugo went through every feature of the car and really made it easy for us. Highly recommend you ask for him and his manager Frank!! You will not be disappointed š
Charlie and Yabi gave me the best deal around on my new Mercedes!! Thanks again Yabi and charlie! ask for them
Hugo was the best and helpful with my purchase process! Coming back forsure for a future purchase
Thank you Hugo for getting me approved on my new optima he made it happen thanks lax auto!!
I have been shopping for a month for a car for my daughter finally met Frank and he was very nice and informative about everything made it very clear great salesman got a great deal
Great experience got a great deal on my first car and had a challenging credit they were able to get me a car. Very caring people and special thanks to Frank āļøāļøāļøāļøāļø
Iāve been shopping around for my pre owned vehicle for a little over a month now. When I contacted LAX, manny helped us get approved and able to find us the rights vehicle for us. So pleased with the smooth process and 100% honesty from manny and sales manager. I will recommend all of my close friends ! Thank you again.
Thanks to the whole team speacially Antonio and the manager Jay. The best guys in the dealership. Go talk to them, they will help you on your search.
This is the best dealership in the world!!! Second time coming and purchasing! Ravi is the best to ever do it! Very helpful, respectful, great sense of humor and willing to assure youāll get into a car thatās best for you! Very much so appreciate you!
This dealership was very patient and take time to make sure I was satisfied with my car I will really recommend my friends to come over here to purchase a vehicle they try there best to make sure I drive off with a car off this lot
Moe is the best in the world at what he does. Go here and ask for him. I'm surprised he doesn't sell 500 cars a month by himself but I'm sure he could if he had an assistant. He's that good.
I have bought plenty of cars but Lax automotive has the best team of people you can actually trust. They gave me more money than anyone for my trade in and Jay set me up an appointment with no pressure. I love my new truck and I'm so grateful
I was impressed by how great the service was. Brian Navarro was very knowledgeable in answering all my questions and was a great help. Will definitely recommend
Thank you Jay for the outstanding service! He took the time to explain everything to me and helped me decide on the perfect car. I will definitely recommend to friends and family!
I really was amazed with the enviorment and the professionalism with this dealership brian and arturo made everything fun and easy i will be recomending everyone to this place if ur in need of a car.
i recently bought a car and i was very happy that john o. helped me buy my new car! if your looking to buy a car, talk to john o. he is awesome
This guy art was extremely help full. Came in just to look around now Iām in a nice Alfa Romeo thinks art!
Drove quite a way to get here but it was worth it. 3 hour drive and not once did i feel pressured. Everything was explained up front and I left a happy customer. Shout out to Jay and Moe for helping me out. Will buy from again.
Came in to LAX automotive because I was interested in getting myself a new car. Prashant was able to assist me with all my questions and made the sales process quick and easy! Make sure to ask for him if you are in the market
I had an excellent experience with LAX automotive! I had a 480 credit score but they still helped me in getting my dream car. Yabi was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no-hassle, low-pressure dealership and I would highly recommend it to friends and family. Was happy to make a deal with them and would definitely consider them again in the future.
Love the customer service and their price is very reasonable compared to other dealers that I went to. Prashant helped me a lot, very honest and helpful. Happy to buy my car from LAX automotive!
Go here and ask for Billy. Wonderful guy and made sure we were taken care of. I went in to look at a car and left with 2. I got more for my trade then expected and my wife and I are happy as can be
My wife hates car shopping and so do I. But we came in here and it's the best experience we've had at a dealership. The staff was extremely helpful and the selection of cars are great. And don't forget to ask for Billy. Thank you Billy
Awesome staffā¦ not only was this my best automotive buying experience it was so far the highlight of 2022 for my family and I. From the time I was greeted to the time I left the dealership from the sales person to finance and everyone that I communicated with treated my family and I with respect. The work environment is definitely a 10 out of 10. Smiles on everyoneās faces. When I came in I have to admit I had my guard up and didnāt give the sales guy a chance. Now I definitely will send all my family and friends. ... Read More DealerRater - Apr 11, 2022
After 15 year long years I vehicle finally gave out I called the store and frank picks up and we set an appointment after that Iām driving off with a brand new truck.
I was in the French alps looking for minerals. I rented a jeep wrangler an I fell in love with it. Now back in la an I found at lax automotive. Called in an frank hit my up an now Iām driving a wrangler on the streets of LA. Go see frank heās great guy an extremely funny.
Guillermo is sales men of the year. Heās a good guy. So is jay
I would like to thank Genaro and his team for helping me get an amazing deal on my Maserati .. these guys went above and beyond to make sure I got an amazing deal . Thank you once again !
I sold my car to Jasmine and got a great deal for my car! Great service, I'm very happy to have found this dealership!
Highly recommend this place to ANYONE in the market for a car. Strong discounts and got me approved after 4 dealerships turned me down.
Amazing experience. Got the car of my dreams. Zein and his manager Jayzo are awesome. Ask for Jayzo when you go in. He will take care of you in a satisfying way. Love that guy.
Art and Walzo are amazing ! My credit is currently sitting 398 and they got my approved when no one else would ! Mad respect for these goats .
Jesus told me to go to lax automotive. Go and see big P! Get you done!
Genaro and his manager made sure I got a great deal ! They were very nice and professional throughout the whole process ! Thank you !
Effortless car selling experience. I reached out to all the usual suspects to sell my car: KBB, Carvana, Shift etc. Katherine at LAX Auto immediately reached out and let me know they were interested. I ended up choosing LAX Automotive because not only was their offer the highest, but Katherine was a real pro and not pushy at all. After selling my car to them at a fair price, they paid for my Lyft home. All in all it was about a 90 minute experience. Highly recommend (ask for Katherine).
Test drove a BMW and immediately knew I wanted it. Prashant answered all my questions and was so helpful. Zero pressure from him to buy. Paperwork was quick and easy. It was a great hassle free process to get the car Iāve been looking for.
LAX Automotive is small, but in a good way. These guys treat you like family. I worked with Jay, Yabi, and Ace. I would recommend them to my grandmother. I have challenged credit, but they treated me with respect, courtesy, and fought to get me a loan! I will be back for service and recommending my friends!
LAX has great prices and great selection, the staff is friendly and works hard. I recommend